Lockbox Receipts Not Available for Reconciliation in Cash Management
(Doc ID 1670516.1)
Last updated on SEPTEMBER 11, 2020
Applies to:
Oracle Fusion Cash Management - Version 11.1.5.0.0 and laterOracle Fusion Cash Management Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.
Symptoms
On : NA version, Set Up CTM-Define Bank Statement Processing and Reconciliation
ACTUAL BEHAVIOR
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Lockbox receipts are not showing up under System Transactions in the Bank Statement Reconciliation page.
The lockbox files that were imported contain ACH, WIRE, & Check payments. None of these are showing up under System Transactions.
EXPECTED BEHAVIOR
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Receipts should be available in the System Transactions region of the Bank Statement Reconciliation UI.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Cash Management > Bank Statements and Reconciliation > Manual Reconciliation.
2. Select the Bank Account, date range, and Transaction Sources 'Receivables'.
3. No receipts appear under System Transactions.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, not all transactions on the bank statements can be reconciled.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |