Lockbox Receipts Not Available for Reconciliation in Cash Management

(Doc ID 1670516.1)

Last updated on JANUARY 11, 2016

Applies to:

Oracle Fusion Cash Management Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Cash Management - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Set Up CTM-Define Bank Statement Processing and Reconciliation

ACTUAL BEHAVIOR
---------------
Lockbox receipts are not showing up under System Transactions in the Bank Statement Reconciliation page.

The lockbox files that were imported contain ACH, WIRE, & Check payments. None of these are showing up under System Transactions.
 

EXPECTED BEHAVIOR
-----------------------
Receipts should be available in the System Transactions region of the Bank Statement Reconciliation UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Cash Management > Bank Statements and Reconciliation > Manual Reconciliation.
2. Select the Bank Account, date range, and Transaction Sources 'Receivables'.
3. No receipts appear under System Transactions.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, not all transactions on the bank statements can be reconciled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms