Live Help Chats Not Coming Through To Available Agents on Friday afternoons (Doc ID 1671541.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Last week and this past Friday we had an instance when chats were not coming through to available agents. The call center sent me a screenshot showing all four agents were available at the time. This was at about 5pm PST this past Friday.

Cause

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