Live Help Chats Not Coming Through To Available Agents on Friday afternoons
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
Last week and this past Friday we had an instance when chats were not coming through to available agents. The call center sent me a screenshot showing all four agents were available at the time. This was at about 5pm PST this past Friday.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms