Bug 18399286 3.04.30 - Opportunity Total Revenue Calculated Incorrectly When Revenue Line Is Deleted (Doc ID 1672254.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Synchronization

ACTUAL BEHAVIOR
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3.04.30 - Opportunity total Revenue in CRM Outlook is calculated incorrectly when revenue item is deleted in Fusion Web application.

We have an opportunity in CRM Outlook with multiple revenue items. If one of those items is deleted in the Fusion Web application then when the change sync's down to CRM Outlook the opportunity revenue does not change to reflect the new total. This is only a problem if the revenue item is deleted in the Fusion Web application and then sync'd down.

EXPECTED BEHAVIOR
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Opportunity revenue in CRM Outlook should b adjusted to new value after removing the revenue item in Fusion Web Application.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Opportunities in Fusion Web Application
2. Select one opportunity with more than one revenue item
3. Remove one revenue item
4. Run Sync in CRM Outlook
5. In CRM Outlook the revenue item is removed correctly, but Opportunity total Revenue is not adjusted correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete Opportunity revenue items in Fusion Web application and sync down to CRM Outlook

Cause

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