Difference In Numbers Between Live Help SLA Report By Department & Mail SLA Report (Doc ID 1673140.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

For one of our departments, the Answered e-mail number in the SLA Report by Department vs Mail SLA Report is different (94 vs 95) on a particular. We need determine the correct number. What is the explanation for the difference?
 

Solution

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