Quote is Stuck in Pending Approval Though No Approvals are Needed After Quote is Submitted

(Doc ID 1673189.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2013 Winter and later
Information in this document applies to any platform.

Symptoms

After clicking the "Submit" action for a quote, the quote enters the Pending Approval Step. When looking in the Approvals tab, there are no listed "Approval Required By" groups.

As such, the user was not able to modify the quote or revise it in any way.

Cause

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