My Oracle Support Banner

Emails Are Not Sending From Either Password Reset or Approval Notifications (Doc ID 1673755.1)

Last updated on MAY 08, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

Emails will not send from either the Password Reset functionality for users or for mobile approvals. The following error is found in the bm.log (found at Admin Home Page > Error Logs):

An unknown error (class com.bm.xchange.util.BMSystemException) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report: <date and time>. A messaging error occurred while attempting to send an e-mail. Send failure (javax.mail.MessagingException: 501 5.0.0 HELO requires domain address

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.