IAF - Errors Occurred During Parsing The Document (Doc ID 1674540.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Synchronization

We have a user who is receiving 13 sync issues in Outlook. This user has a total of 3 direct customers in Outlook and all 3 of the users' customers are shown as a sync issues in the control panel. That means that the other 10 customers listed in the sync issues do not even belong to this user.

We performed a “Remove customizations” for this user last week but the errors came back again a day or two later. Since all 3 of this user’s customers are having sync issues it is effectively preventing them from using the fusion outlook product at this time.

In reviewing the user’s general log file I am seeing a number of occurrences of the error msg:
 

ERROR
-----------------------

[14-04-09 15:41:05.351890,T1268] [ERROR] [sync_issue]: Updating error of 'salesPartySite' object on storage 'Remote': object_locked (Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0097
@@@@message:Error reading xml dom: Errors occured during parsing the document! Code: 0xc00ce558 Line: 0 Column: 0 Public ID: unknown System ID: unknown. XML document must have a top level element.

The log shows

11:50:37.561827],<T4116>,{gen}:
oracle.apps.outlookEdition.connector.util.baseObjectHelper.BaseServiceInvocationException: <MESSAGE><NUMBER>ZOE-435021</NUMBER><TEXT>An error occurred in the synchronization service when the method update was invoked on the base service salesParty.</TEXT><CAUSE>The base service returned an invocation target exception that caused the synchronization service request to fail.</CAUSE><ACTION>Contact your application administrator to review error logs.</ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>java.lang.reflect.InvocationTargetException at oracle.apps.outlookEdition.connector.util.baseObjectHelper.BaseObjectHelperImpl.process(BaseObjectHelperImpl.java:1286)

.
Caused by: javax.ejb.EJBException: EJB Exception: ; nested exception is: oracle.jbo.ValidationException: You do not have the required permission to take this action. You can request that your help desk change your security settings.; nested exception is: oracle.jbo.ValidationException: You do not have the required permission to take this action. You can request that your help desk change your security settings.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run sync

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot sync

Cause

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