Customer Name Is Not Syncing Between Customer Details And Contact Table (Doc ID 1674690.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Performance

ACTUAL BEHAVIOR
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The Customer Name (in the customer details section at the top of the screen) is different than the customer name in the contact table. When creating and updating the contact, the Customer name matches the name in the customer details section.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Customers
2. Click Contacts

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see Customer Name (in the customer details section at the top of the screen) different than the customer name in the contact table.

Cause

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