My Oracle Support Banner

Territory Members Are Unable To Edit Customer Profile (Doc ID 1674937.1)

Last updated on JULY 04, 2018

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion Customer Center - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Goal

How to make the territory members able to edit customer records?
For example:
1. Go to Customer Center
2. Drill down on a customer record.
3. The logged in user is not part of the Sales Team but is a member of a territory on a customer record ((but not the territory owner). The user cannot modify anything in the customer profile page.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.