Territory Members Are Unable To Edit Customer Profile
Last updated on JULY 04, 2018
Applies to:Oracle Fusion Customer Center Cloud Service - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 1.0]
Oracle Fusion Customer Center - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 1.0]
Information in this document applies to any platform.
How to make the territory members able to edit customer records?
1. Go to Customer Center
2. Drill down on a customer record.
3. The logged in user is not part of the Sales Team but is a member of a territory on a customer record ((but not the territory owner). The user cannot modify anything in the customer profile page.
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