Territory Members Are Unable To Edit Customer Profile

(Doc ID 1674937.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion Customer Center - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Goal

How to make the territory members able to edit customer records?
For example:
1. Go to Customer Center
2. Drill down on a customer record.
3. The logged in user is not part of the Sales Team but is a member of a territory on a customer record ((but not the territory owner). The user cannot modify anything in the customer profile page.

Solution

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