Territory Members Are Unable To Edit Customer Profile

(Doc ID 1674937.1)

Last updated on JULY 04, 2018

Applies to:

Oracle Fusion Customer Center Cloud Service - Version to [Release 1.0]
Oracle Fusion Sales Cloud Service - Version to [Release 1.0]
Oracle Fusion Customer Center - Version to [Release 1.0]
Information in this document applies to any platform.


How to make the territory members able to edit customer records?
For example:
1. Go to Customer Center
2. Drill down on a customer record.
3. The logged in user is not part of the Sales Team but is a member of a territory on a customer record ((but not the territory owner). The user cannot modify anything in the customer profile page.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms