Steps to Clear a Live Help Chat Stuck In Queue (Agent Console) (Doc ID 1677805.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Chat stuck in queue. When an agent clicks on the chat or Take Next pop up message – customer assisted by another agent

Cause

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