Getting Application Error When Updating The Compensation Plans (Doc ID 1679192.1)

Last updated on NOVEMBER 05, 2016

Applies to:

Oracle Fusion Incentive Compensation - Version 11.1.7.0.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Set Up Compensation Management

When attempting to update any compensation plan
the following error occurs.

ERROR
-----------------------
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 433, Server Domain: ICDomain, Server Instance: IncentiveCompensationServer_1, Application Name: IncentiveCompensationApp.

Error
An application error occurred. See the incident log for more
information.

got same incidents by testing some other Compensation plans

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigator > Incentive Compensation > Compensation Plan > Edit : Sales Supervisor Compensation Plan
> add on word to description > Save

Get popup with error/incident :

An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 437, Server Domain: ICDomain, Server Instance: IncentiveCompensationServer_1, Application Name: IncentiveCompensationApp.

> use Cancel button then re-edit same compensation plan > no update had been done

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update any compensation plan

Cause

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