The Optional Data Is Not Always Showing Up In The Chat Optional Data Session Time Report (Doc ID 1679336.1)

Last updated on JUNE 04, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Occasionally a Collection Rule Value is not passed from website.

Cause

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