Bounced Emails Not Shown In Result Of Email Marketing Campaigns

(Doc ID 1679701.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion Marketing Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Marketing - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Goal

Issue
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The bounced emails send via an email marketing campaign are not shown in the results of the campaign. When sending a mail directly to one of the non-existing email addresses, a delivery failure mail is received.

Steps
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1. Create an audience with invalid email address
2. Create a Multi Stage Campaign and then associcate the above created audience
3. Execute this campaign
4. Search for this multi Stage Campaign and highlight, the analytics for that campaign will be shown at the bottom of screen

Actual Result
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The analytics section show that the no of targetted contacts is the same as no of contacted. The reason is that bounce is not recorded

Expected Result
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The analystics section should show that the bounced emails are reflected in the calculation of 'Contacted' field

Solution

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