Issues At Organizational Chart Level (Doc ID 1680538.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms


Some contacts on a customer do not show in the organization chart.


EXPECTED BEHAVIOR
Expect all contacts to be shown on the organization chart.

 

STEPS
The issue can be reproduced at will with the following steps:
1. Navigator - Customers
2. Select or create a customer
3. Add contacts
4. select organization chart


Cause

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