Bug 18459678 Outlook Bug.Currently Contact Being Selected As Resource In Outlook

(Doc ID 1681623.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Functionality (3.04.30)

ACTUAL BEHAVIOR
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When using Oracle Sales Cloud for Outlook to add a new Sales Account team member the online lookup enables the end user to incorrect select contacts instead of just resources.
 
EXPECTED BEHAVIOR
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The Sales Account Team online lookup should only display Resources.

STEPS
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The issue can be reproduced at will with the following steps:
1. In Outlook, edit existing Sales Account
2. Edit Sales Account Team members
3. Use Online lookup to search for Resources
4. Notice that the lookup also displays contacts and the end-user is able to select one.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can add contacts that are not resources as Sales Account Team Members

Cause

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