Bug 18459678 Outlook Bug.Currently Contact Being Selected As Resource In Outlook

(Doc ID 1681623.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Functionality (3.04.30)

When using Oracle Sales Cloud for Outlook to add a new Sales Account team member the online lookup enables the end user to incorrect select contacts instead of just resources.
The Sales Account Team online lookup should only display Resources.

The issue can be reproduced at will with the following steps:
1. In Outlook, edit existing Sales Account
2. Edit Sales Account Team members
3. Use Online lookup to search for Resources
4. Notice that the lookup also displays contacts and the end-user is able to select one.

The issue has the following business impact:
Due to this issue, users can add contacts that are not resources as Sales Account Team Members


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms