Chat Visitor Getting Closed Message (Doc ID 1682767.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The department is open with available agents but the visitor is presented with the closed messages.

Cause

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