Initial sync failing with error "System time to file time conversion failed." (Doc ID 1682906.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On :  11.1.8.0.0 version, Synchronization

When attempting to sync with Sales Cloud for Outlook, the following error occurs.

ERROR
-----------------------
[Tray Icon]: Connection error: Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.

The GeneralLog shows
[14-10-29 11:55:34.026871,T4564] [info]  [connector_site]: [11:55:34.026871],<T4564>,{gen}: Send requestSnapshot
[14-10-29 11:55:34.026871,T4564] [info]  [connector_site]: [11:55:34.026871],<T4564>,{gen}:
Connector PINNED IDS statistics:
[14-10-29 11:55:38.412122,T4564] [info]  [connector_site]: [11:55:38.412122],<T4564>,{gen}: id=300000002336660
[14-10-29 11:57:00.952843,T4564] [ERROR] [first chance exception]: struct resource_manager::resource_not_found: resource id 'error_id-FC0107' not found
[14-10-29 11:57:00.992845,T4564] [ERROR] [connector_site]: [11:57:00.992845],<T4564>,{first chance exception}: class fusion::fusion_exception_impl<struct synchronization::sync_storage::transport_error>: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0107
@@@@rref:soap_2014-10-29T09-55-20-522.xml.gz.bin
@@@@message:Error parsing XML responce. Recored id=300000002465812. Field=DateOfBirth. Inner exception is "The parameter is incorrect.

System time to file time conversion failed."
@@@@result:error
[14-10-29 11:57:01.021847,T4564] [info]  [sync_manager]: synchronization finished. result: error (result code: FC0107, result message: 'Application experienced technical difficulties. Further troubleshooting should be done by technical support.', total duration: 97.547 seconds)
[14-10-29 11:57:01.059849,T4564] [info]  [connector_site]: [11:57:01.058849],<T4564>,{logf}: soap_file='soap_2014-10-29T09-55-20-539.xml.gz.bin' file_size='0'
[14-10-29 11:57:01.065849,T4564] [info]  [connector_site]: [11:57:01.065849],<T4564>,{logf}: soap_file='soap_2014-10-29T09-55-20-522.xml.gz.bin' file_size='201134'
[14-10-29 11:57:01.304863,T3952] [info]  [sync_manager]: get_state for 'Remote' {5A259F9A-A628-6069-2A04-E5DC424F1FBE} and 'Local' {E0B71BC4-5FEB-4572-9720-5A7A5FE0297D}
[14-10-29 11:57:01.312863,T3952] [ERROR] [Tray Icon]: Connection error: Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.


Error found in sync dumps
----------------
SyncDump_20141029_095523_0.xml


FileComment
-----------------
Shows issue is with field "DateofBirth" for record id=300000002465812

<status>Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0107
@@@@rref:soap_2014-10-29T09-55-20-522.xml.gz.bin
@@@@message:Error parsing XML responce. Recored id=300000002465812. Field=DateOfBirth. Inner exception is &quot;The parameter is incorrect.

System time to file time conversion failed.&quot;
@@@@result:error
@@@@result:error</status>




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create a contact with an invalid DateOfBirth e.g.
<ns2:DateOfBirth>0666-06-12</ns2:DateOfBirth>
2) Save contact
3) Sync with Sales Cloud

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync with Sales Cloud for Outlook

Cause

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