Live Help On Demand Chat buttons on the site are showing as open, but we are getting Missed chats even though department is open. Is there a way to correct this? (Doc ID 1683462.1)

Last updated on JUNE 17, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

Live Help On Demand Chat buttons on the site are showing as closed even though department is open. Is there a way to correct this?

Solution

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