Live Help System Outage On June 13, 2014 (Doc ID 1683597.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Symptoms

Oracle Live Help On Demand Chat and Email customers experienced a service interruption. Active chat sessions were impacted and agents were disconnected from the Agent Console. Inbound and outbound Emails were not impacted.

Cause

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