When looking at mail message body in Oracle Live Help Mail Response, the html code is displayed (Doc ID 1683931.1)

Last updated on JUNE 18, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

When mail comes in to Live Help On Demand Mail Response, it shows up with all the HTML tags. The mail is being generated from a web form. Agent Console shows the mail as a text message.

Cause

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