How come the HTML button is greyed out even though we have enabled HTML in our department in Live Help On Demand Email Response Agent Console? (Doc ID 1683986.1)

Last updated on JUNE 18, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

How come the HTML button is greyed out even though we have enabled HTML in our department in Live Help On Demand Mail Response?
 

Solution

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