Live Help: I Would Like A Simple SLA Report To Be Created

(Doc ID 1684797.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


I would like a Simple SLA report to be created to cover our varying operational hours.

Currently we operate Mon to Sunday 9am to 5pm, 7 days. However from this week we are changing to 6 days - Mon to Saturday 9am to 5pm.

I would like a separate simple SLA to be set up so I can run the relevant report based on our different operating hours as this will probably revert back to 7 days as volumes in crease towards the end of the year.

Would it be possible to run the 2?


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