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Content Library errors when updating, creating, or uploading documents (Doc ID 1774846.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.
Information in this document applies to any platform.

Purpose

 This document covers common content library errors and how to troubleshoot these issues.

Details

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In this Document
Purpose
Details
  
 Troubleshooting steps
 1. Check to make sure the account doesn't use HATM and the customer isn't working in the secondary account
 2. Reproduce the issue
 3. Gather the following information:
 Sample SQL and commands
 Find the Content Library information
 Check Logentry to see if any errors exist
 Check the UI server's stderr.log files for the error
 Search for the document name and copy the entire error into a text file

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