My Oracle Support Banner

Content Library errors when updating, creating, or uploading documents (Doc ID 1774846.1)

Last updated on DECEMBER 23, 2022

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X to 6X [Release 6x]
Information in this document applies to any platform.
Information in this document applies to any platform.

Purpose

 This document covers common content library errors and how to troubleshoot these issues.

Scope

 

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Purpose
Scope
Details
  
 Troubleshooting steps
 1. Check to make sure the account doesn't use HATM and the customer isn't working in the secondary account
 2. Reproduce the issue
 3. Gather the following information:
 Sample SQL and commands
 Find the Content Library information
 Check Logentry to see if any errors exist
 Check the UI server's stderr.log files for the error
 Search for the document name and copy the entire error into a text file

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.