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Troubleshooting Assignment Rules (Doc ID 1801474.1)

Last updated on JANUARY 22, 2020

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Purpose

 Troubleshooting Assignment Rules

Questions and Answers

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In this Document
Purpose
Questions and Answers
 There are 3 possible scenarios that could cause records not to be reassigned. The Troubleshooting guidelines are listed below:
 When were the Assignment Rules created or modified and when was the "Reassign" box checked?
 The reassignment Rules were set up incorrectly, or, the record is not meeting the criteria specified on the assignment rules for reassignment.
 The Assignment Manager process is not working on the Pod.
 Tracking the reassignment process:
 Assignment Status
 Last Assignment Submission Date
 Last Assignment Completion Date

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