Last updated on OCTOBER 26, 2016
Applies to:Oracle CRM On Demand Marketing - Version 031CS and later
Information in this document applies to any platform.
Role: Marketing User/Marketing Administrator/Implementer
Length: 17 minutes
This course describes the integration between Oracle CRM On Demand Marketing and Oracle CRM On Demand.
First, the course explains the data flow of the main objects between the two applications. Then, it demonstrates the steps for configuring the publishing of Activities, Leads, and Contacts, including the various options that you can select.
At the end of the course, it describes how contacts enter the system and how to handle duplicates. It also shows how the activities appear when published to Oracle CRM On Demand.
Topics covered include:
- Object definitions
- Data flow between the two applications
- Integration schedule
- Publishing options
- Contact entry points
- De-duplication options
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