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Why does login to Sales Cloud for Outlook fail With "The security certificate is invalid or not installed"? (Doc ID 1901572.1)

Last updated on NOVEMBER 01, 2024

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

After installing a new version of Sales Cloud for Outlook client , and entering their ID and password to login, an error message pops up stating that "The security certificate is invalid or not installed".

After Release 7 Patch Bundle 6, it is not required to install server certificate.

Cause

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In this Document
Symptoms
Cause
Solution
References


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