Sentiment Indicator In Engage (Doc ID 1903053.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

Is it possible to put an indicator in message in Engage to indicate in one glance if the message is positive, negative or neutral (based on the natural-language processing)?
This will avoid toggling from Listen & Analyze to Engage and vise versa when checking the negative messages as well as replying to the negative messages respectively.

Solution

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