Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Customers receiving service not available error for some departments
The sequence of events
Customer attempts to chat, but receives error
Where it happened
Customer chat links
The significance of loss / customer impact
Customers cannot chat
Include specific error messages (error number with syntax)
"This Service is Temporarily Unavailable. Please Try Again Later."
What IS working
Other departments in same account taking chats just fine
What is the expected or acceptable result?
Customers should be able to chat
What about the system has recently changed?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms