Live Help Chat: "This Service Temporarily Unavailable" Error Message

(Doc ID 1904156.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


The loss of functionality
Customers receiving service not available error for some departments

The sequence of events
Customer attempts to chat, but receives error

Where it happened
Customer chat links

The significance of loss / customer impact
Customers cannot chat

Include specific error messages (error number with syntax)
"This Service is Temporarily Unavailable. Please Try Again Later."

What IS working
Other departments in same account taking chats just fine

What is the expected or acceptable result?
Customers should be able to chat

What about the system has recently changed?


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