Error When Performing a Commerce Action [class java.lang.NoClassDefFoundError]

(Doc ID 1904201.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


When a user attempts to perform a Commerce Action, such as saving, opening, editing, and/or submitting quotes, the following error may present:

An unknown error (class java.lang.NoClassDefFoundError) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report:

In the error log, this will be proceeded by the error:

A Transaction was closed after an unknown error occurred.


DB connection closed with uncommitted transactions.

The resulting error will not allow the quote to be created.


Code modifications were performed to complex functions.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms