Error When Performing a Commerce Action [class java.lang.NoClassDefFoundError] (Doc ID 1904201.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When a user attempts to perform a Commerce Action, such as saving, opening, editing, and/or submitting quotes, the following error may present:

An unknown error (class java.lang.NoClassDefFoundError) has occurred. Please contact your system administrator. To help us track this error, please note the date and time in your report:

 

In the error log, this will be proceeded by the error:

A Transaction was closed after an unknown error occurred.

and

DB connection closed with uncommitted transactions.

 

The resulting error will not allow the quote to be created.

Changes

 Code modifications were performed to complex functions.

Cause

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