Fusion Sales Cloud - BI instance unavailable suddenly error: bad_alloc in loop and also FAILED TO IMPERSONATE USER FUSION_APPS_HCM_ESS_APPID (Doc ID 1905229.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Fusion Sales Cloud 11.1.8 - BI suddenly stops working for all users

The issue started after the POD was patched with one-off patch 14558946 on Jun-13.

According the saw log files, the following errors keep repeating:


Let me summarize the findings.

1. If we create new users now, they work fine.

2. The issue with User NOBUYA was resolved by some step in rename/forgetAccount process.

3. Most (or all excluding User SUPPORT and NOBUYA) of existing users have the issue regardless of being renamed or not.

It seems that some setting/mapping file between Fusion and BI is corrupted.

Changes

 one-off patch 14558946

Cause

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