Fusion Sales Cloud - BI instance unavailable suddenly error: bad_alloc in loop and also FAILED TO IMPERSONATE USER FUSION_APPS_HCM_ESS_APPID
Last updated on SEPTEMBER 21, 2016
Applies to:Oracle Fusion Sales Cloud Service - Version 188.8.131.52.0 and later
Oracle Fusion Application Toolkit - Version 184.108.40.206.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Fusion Sales Cloud 11.1.8 - BI suddenly stops working for all users
The issue started after the POD was patched with one-off patch 14558946 on Jun-13.
According the saw log files, the following errors keep repeating:
Let me summarize the findings.
1. If we create new users now, they work fine.
2. The issue with User NOBUYA was resolved by some step in rename/forgetAccount process.
3. Most (or all excluding User SUPPORT and NOBUYA) of existing users have the issue regardless of being renamed or not.
It seems that some setting/mapping file between Fusion and BI is corrupted.
one-off patch 14558946
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