PDF Only Shows a Black X When Using Internet Explorer 10 on Windows 7 (Doc ID 1905893.1)

Last updated on MAY 26, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When a user using Internet Explorer (IE) 10 clicks an action to print in PDF, the pop up only displays a black 'X' mark at the upper left corner and the output does not display. In some cases, there is also an error message displayed.

Cause

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