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PDF Only Shows a Black X When Using Internet Explorer 10 on Windows 7 (Doc ID 1905893.1)

Last updated on JULY 31, 2018

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


When a user using Internet Explorer (IE) 10 clicks an action to print in PDF, the pop up only displays a black 'X' mark at the upper left corner and the output does not display. In some cases, there is also an error message displayed.


This occurs after IE has been upgraded from version 9 to version 10 on Windows 7.


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