Cannot Find Newly Created Resources To Select as Territory Owner (Doc ID 1906435.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.7.0.0 to 11.1.10.0.0 [Release 1.0]
Oracle Fusion Territory Management - Version 11.1.7.0.0 to 11.1.10.0.0 [Release 1.0]
Oracle Fusion Territory Management Cloud Service - Version 11.1.7.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Created the territory structure with four territories namely West, MidWest,Central and East and activated it.
Then  created four users with Sales manager role.
Trying to associate each user with sales manager role as the owner of each of the territory or as a team member.

But when try to search for user in search window , cannot find the users with sales manager role

 

 

1. The affected pod has the users as below


Midwest salesrep1  - given salesrep role
Midwest salesrep2  - given salesrep role

eastmanager    - given sales manager role
centralmanager    - given sales manager role
midwestmanager   - given sales manager role
westmanager   - given sales manager role


2. When user tries to select this user in the territory, cannot find any of the sales managers

Navigator > Sales > Territories and Quotas > Manage Territory Proposal / View Active Territories>

   select and edit any territory >  go to Territory Owner field > click on lov and search >

   give search as %manager% or mid% or west% >

   none of the manager resources come in the results

 

Cause

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