Live Help: Issues In Email Subjects And CC (Doc ID 1906608.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

1) Does the CC field in Agent Console have limitations? Not able to add CC's more than 9 contacts

2) If the email content is too long, it has to strip down the content before we can send out the email.

3) Why can't we change the email subject to add SR-Number in the subject.
 

Solution

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