Cannot Post Email to Live Help Agent Console (Doc ID 1906814.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : 1.0 version, Email Infrastructure

When attempting to Post email
the following error occurs.

ERROR
-----------------------
301 Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Post email to https://admin.instantservice.com/servlet/MailMessagePost?ai=AAAA&di=DDDDD&subject=Other&fname=Ian&lname=Butteriss&fromaddr=xxx@xxx.com&subject=Other&mailmessagetext=Post Test
2. 301 Error will result

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit customer service emails

Cause

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