Live Help: Proactive Chat showing where it should not in testing (Doc ID 1909950.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Proactive link displaying in testing where it should not appear

The sequence of events
Tester runs through test sequence and chat link appearing where not expected

Where it happened
Customer test site

The significance of loss / customer impact
Customer cannot approve release of new site code until errant link is found

What IS working
Other test areas are correctly not showing the invite

What is the expected or acceptable result?
No invite should display on this page

What about the system has recently changed?
New site in testing

Cause

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