Is There A Separate Auto Welcome Message That Can Be Set Up For Transferred Chats? (Doc ID 1911278.1)

Last updated on JULY 28, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

Is there a way to change the introductory message 'Agent introduction message' when an agent picks up a chat that has been transferred to a department in Live Help On Demand?

Solution

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