Live Help: Some Agent's Can't Log Into The Administation Portal
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Some agents unable to log into login.instantservice.com
The sequence of events
Agents enter username and pwd in login screen and get message that unable to log in
Where it happened
The significance of loss / customer impact
Agents unable to work
Include specific error messages (error number with syntax)
Get 'Try Again' error
What IS working
All other agents in account can log in
What is the expected or acceptable result?
Agents should be able to log in
What about the system has recently changed?
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