Customer Entry Form Department Routing Configuration
(Doc ID 1912547.1)
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
In the Department > Chat > Customer Entry Form > Form Fields, we use a drop-down to route the chat to a department based on the selection. How do we change the routing set-up or add a new routing set-up?
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