Customer Entry Form Department Routing Configuration

(Doc ID 1912547.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


In the Department > Chat > Customer Entry Form > Form Fields, we use a drop-down to route the chat to a department based on the selection. How do we change the routing set-up or add a new routing set-up?


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