Custom Reports In Instant Service Portal Not Working
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Custom reports not functioning
The sequence of events
User clicks on report link and search page does not load
Where it happened
IS Account Admin > Reports > Custom Reports
The significance of loss / customer impact
User needs reports for analytics
Include specific error messages (error number with syntax)
What IS working
Normal IS reports working
What is the expected or acceptable result?
Custom reports should be loading without issue
What about the system has recently changed?
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