Custom Reports In Instant Service Portal Not Working

(Doc ID 1914064.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Custom reports not functioning

The sequence of events
User clicks on report link and search page does not load

Where it happened
IS Account Admin > Reports > Custom Reports

The significance of loss / customer impact
User needs reports for analytics

Include specific error messages (error number with syntax)
Unknown

What IS working
Normal IS reports working

What is the expected or acceptable result?
Custom reports should be loading without issue

What about the system has recently changed?
Unknown

Cause

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