Delay On Forms Submitted (Doc ID 1914438.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Issue:
IS Email servlet response to an email submittal is slow

The sequence of events
Customer submits emails to servlet and waits for response before displaying a thank you message. While waiting, the customer is able to submit email again and again.

Where it happened
Customer's website

The significance of loss / customer impact
Duplicate emails and unsatisfactory customer experience

What IS working
Emails ARE submitted and sent to the console

What is the expected or acceptable result?
Quick servlet response

What about the system has recently changed?
Unknown

Cause

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