Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
IS Email servlet response to an email submittal is slow
The sequence of events
Customer submits emails to servlet and waits for response before displaying a thank you message. While waiting, the customer is able to submit email again and again.
Where it happened
The significance of loss / customer impact
Duplicate emails and unsatisfactory customer experience
What IS working
Emails ARE submitted and sent to the console
What is the expected or acceptable result?
Quick servlet response
What about the system has recently changed?
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