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Unexpectedly Logged out of CPQ Cloud When Loading a Page with an Image Link (Doc ID 1915650.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2013 Autumn and later
Information in this document applies to any platform.

Symptoms

After accessing a particular page within CPQ Cloud, the user is logged out. This is notable in four ways:

  1. A subsequent click within CPQ Cloud will direct the user to the login page
  2. The user's JSESSIONID cookie changes upon page load, as viewed in a tool like Firebug or Chrome Developer Tools
  3. In the developer tool, '302 Found' errors are displayed
  4. The bm.log displays a 'Bad Request - invalid or missing token' error message

Cause

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