Live Help System Outage On August, 7, 2014 (Doc ID 1915719.1)

Last updated on AUGUST 08, 2014

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

August 4, 2014 

4:40pm - 6:00pm ET

Oracle Live Help On Demand Chat and Email customers experienced a service outage. Agents were unable to log into the Agent Console and active chat sessions were disconnected. Additionally, from 6:00 pm – 7:35 pm ET some customers may have experienced intermittent issues logging into the Agent Console.

Cause

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