Benefit Relationship And New Hire Life Event Are Not Being Created When New Hire Is Entered

(Doc ID 1916020.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Manage Benefits


ACTUAL BEHAVIOR
---------------
New hires are being entered through UI. No Benefit Relationship is Created. The new hire life event should be detected, but no life event is being detected. This was working properly before, but is now broken in Stage. Production is working fine. This started occurring just this week in Stage.

EXPECTED BEHAVIOR
-----------------------
Expect system to trigger new hire LE and create benefits relationship
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new Employee through UI
2. Benefits Relationship is not created
3. Life Event is not triggering


Cause

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