Not Able To Reset Password With Auto Reset for all users

(Doc ID 1916368.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to reset users password by selecting the auto reset with a password generated by the system, the user never receives the e-mail with the new password.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms