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Passport: First Advantage (choicepoint) screens do not show orders that were successfully submitted (Doc ID 1916729.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Taleo Recruiting Cloud Service - Version N/A to N/A [Release 12]
Oracle Taleo Platform Cloud Service - Passport Framework - Version N/A to N/A [Release 12]
Information in this document applies to any platform.


Background checks are successfully requested to the First Advantage FADV background check service (choicepoint).  The request is acknowledged by the partner and a 'receipt ID' (external reference ID) is received back into the Taleo system.

However after this users cannot find the request in the partner screens/system.   And clicking More Details, which for this should take user directly into FADV to see this specific case instead shows completely blank screen or results.



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