Passport: First Advantage (choicepoint) screens do not show orders that were successfully submitted (Doc ID 1916729.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Taleo Recruiting Cloud Service - Version N/A to N/A [Release 12]
Oracle Taleo Platform Cloud Service - Passport Framework - Version N/A to N/A [Release 12]
Information in this document applies to any platform.

Symptoms

Background checks are successfully requested to the First Advantage FADV background check service (choicepoint).  The request is acknowledged by the partner and a 'receipt ID' (external reference ID) is received back into the Taleo system.

However after this users cannot find the request in the partner screens/system.   And clicking More Details, which for this should take user directly into FADV to see this specific case instead shows completely blank screen or results.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms