After setting Contact JobTitle as required field in AppComposer it lead to Outlook sync error JBO-27014: Attribute JobTitle in PersonDEO is required. (Doc ID 1917697.1)

Last updated on NOVEMBER 24, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, (3.5.9 Client) Synchronization

When attempting to sync with Oracle Sales Cloud, the following error occurs.

ERROR
-----------------------
[14-07-17 12:41:50.250869,T4036] [ERROR] [sync_issue]: Addition error of 'person' object to storage 'Remote': object_locked (FusionSyncronizebleType error: Object type: person
Error details are available in the application log files.
JBO-FND:::FND_GENERIC_MESSAGE: The message is oracle.jbo.service.errors.ServiceException : JBO-27023: Failed to validate all rows in a transaction.JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000002123389 ] in PersonDEOJBO-27014: Attribute JobTitle in PersonDEO is required..


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. In App Composer, select Common>Contact>Fields and make the JobTitle field required
  2. Select Outlook Setup>Generate to ensure the change is propagated to Sales Cloud for Outlook
  3. Test the Outlook customization as per KM Note Guidelines for Testing Extended Outlook Pages (Doc ID 1646125.1)
  4. In Outlook create a new Contact and enter the Job Title (which should appear as a required field marked by an *)
  5. Select "Sync All Changes"
  6. Sync Issue will be reported.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users encounter sync issues after making the Contact.JobTitle a required field.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms