Live Help Experiencing Issues With Chat Transfer

(Doc ID 1918561.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


The loss of functionality
Agents cannot transfer chats between individuals or departments.

The sequence of events
Agent takes chat and wishes to transfer it

Where it happened
Live help chat account

The significance of loss / customer impact
Agents need to be able to transfer chats to conduct business

The transfer button is greyed out and not available.

What IS working
Agents able to take chats and chat with customers

What is the expected or acceptable result?
Agents should be able to transfer

What about the system has recently changed?


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