Agent Experiencing Technical Difficulties (Doc ID 1918982.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

What could cause the visitor to be presented the message "Agent is experiencing technical difficulties ..." and the chat session was transferred o another agent?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms