Email Not Being Sent When "request More Information " Is Selected By Approver

(Doc ID 1919714.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Fusion Expenses Cloud Service - Version N/A and later
Oracle Fusion Expenses - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Goal

When the approver "rejects" or "Approves" an expense report the email notifications to the originator are working as expected. However, if the approver selects "request more information" there is no email notification , so the originator must use the notifications process to constantly check for this situation.
What can we check to make the email notification work for the "request more information" option
 

Solution

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