Live Help System Outage On August, 19, 2014 (Doc ID 1919815.1)

Last updated on AUGUST 22, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Date and time of Service Impact:

August 19, 2014 3:30 pm – 3:50 pm ET

Impact:

During the time specified above, Oracle Live Help On Demand Chat and Email customers
experienced a service interruption. Active chat sessions were impacted and agents were
disconnected from the Agent Console.

Cause

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